Energy suppliers officially the most hated by British homeowners
Telecommunication providers rank high on the list, but energy suppliers are the least favourite with British homeowners, finds a new survey.
Take a look at the infographic and draw your own conclusions.
Survey methodology
This survey was conducted online by EnergySwitching’s own user base, among 10,000 respondents (those employed full-time/part-time or unemployed aged 18 and over) between 5 January and 15 March 2019, of whom 62 per cent were female.
About EnergySwitching
EnergySwitching is a gas and electric switching comparison service that compares the industry.
Survey questions
As a homeowner based on personal experience with suppliers, which type of provider do you most dislike? (one choice only)
- Gas and electric // 59%
- Telecoms and broadband // 25%
- Water // 6%
- House insurance // 5%
- Mortgage // 5%
Which household service provider do you regularly have problems with? (multiple choice)
- Gas and electric // 71%
- Telecoms and broadband // 65%
- Water // 56%
- House insurance // 35%
- Mortgage // 45%
What factors are most important when choosing a service provider? (multiple choice)
- Option 1: Cheaper pricing // 71%
- Option 2: Good customer service // 61%
- Option 3: How ethical the company is // 5%
- Option 4: How Well known the brand is // 4%
When you have a problem with a household supplier, do you have faith that they will fix the problem? (e.g. loss of Internet, power outage, gas leak)
- No // 65%
- Yes // 35%
Which supplier do you most distrust when it comes to providing a service that’s for the customers and not profit-driven for shareholders? (multiple choice)
- Gas and electric // 67%
- Telecoms and broadband // 67%
- Water // 78%
- House insurance // 41%
- Mortgage // 87%
Which supplier has increased your pricing over the last 5 years (must be consecutive, multiple choice)
- Gas and electric // 78%
- Telecoms and broadband // 67%
- Water // 71%
- House insurance // 41%
- Mortgage // 35%
EnergySwitching Media Contact
Mike Mills, EnergySwitchng co-founder