Energy suppliers officially the most hated by British homeowners

Telecommunication providers rank high on the list, but energy suppliers are the least favourite with British homeowners, finds a new survey.

Take a look at the infographic and draw your own conclusions.

The UK's most disliked household service provider

Survey methodology

This survey was conducted online by EnergySwitching’s own user base, among 10,000 respondents (those employed full-time/part-time or unemployed aged 18 and over) between 5 January and 15 March 2019, of whom 62 per cent were female.

About EnergySwitching

EnergySwitching is a gas and electric switching comparison service that compares the industry.

Survey questions

As a homeowner based on personal experience with suppliers, which type of provider do you most dislike? (one choice only)

  • Gas and electric // 59%
  • Telecoms and broadband // 25%
  • Water // 6%
  • House insurance // 5%
  • Mortgage // 5%

Which household service provider do you regularly have problems with? (multiple choice)

  • Gas and electric // 71%
  • Telecoms and broadband // 65%
  • Water // 56%
  • House insurance // 35%
  • Mortgage // 45%

What factors are most important when choosing a service provider? (multiple choice)

  • Option 1: Cheaper pricing // 71%
  • Option 2: Good customer service // 61%
  • Option 3: How ethical the company is // 5%
  • Option 4: How Well known the brand is // 4%

When you have a problem with a household supplier, do you have faith that they will fix the problem? (e.g. loss of Internet, power outage, gas leak)

  • No // 65%
  • Yes // 35%

Which supplier do you most distrust when it comes to providing a service that’s for the customers and not profit-driven for shareholders? (multiple choice)

  • Gas and electric // 67%
  • Telecoms and broadband // 67%
  • Water // 78%
  • House insurance // 41%
  • Mortgage // 87%

Which supplier has increased your pricing over the last 5 years (must be consecutive, multiple choice)

  • Gas and electric // 78%
  • Telecoms and broadband // 67%
  • Water // 71%
  • House insurance // 41%
  • Mortgage // 35%

EnergySwitching Media Contact

Mike Mills, EnergySwitchng co-founder

info@energyswitching.co.uk

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