Energy suppliers officially the most hated by British homeowners

Telecommunication providers rank high on the list, but energy suppliers are the least favourite with British homeowners, finds a new survey.

Take a look at the infographic and draw your own conclusions.

Survey methodology

This survey was conducted online by EnergySwitching’s own user base, among 10,000 respondents (those employed full-time/part-time or unemployed aged 18 and over) between 5 January and 15 March 2019, of whom 62 per cent were female.

About EnergySwitching

EnergySwitching is a gas and electric switching comparison service that compares the industry.

Survey questions

As a homeowner based on personal experience with suppliers, which type of provider do you most dislike? (one choice only)

• Gas and electric // 59%
• Telecoms and broadband // 25%
• Water // 6%
• House insurance // 5%
• Mortgage // 5%

Which household service provider do you regularly have problems with? (multiple choice)

• Gas and electric // 71%
• Telecoms and broadband // 65%
• Water // 56%
• House insurance // 35%
• Mortgage // 45%

What factors are most important when choosing a service provider? (multiple choice)

• Option 1: Cheaper pricing // 71%
• Option 2: Good customer service // 61%
• Option 3: How ethical the company is // 5%
• Option 4: How Well known the brand is // 4%

When you have a problem with a household supplier, do you have faith that they will fix the problem? (e.g. loss of Internet, power outage, gas leak)

• No // 65%
• Yes // 35%

Which supplier do you most distrust when it comes to providing a service that’s for the customers and not profit-driven for shareholders? (multiple choice)

• Gas and electric // 67%
• Telecoms and broadband // 67%
• Water // 78%
• House insurance // 41%
• Mortgage // 87%

Which supplier has increased your pricing over the last 5 years (must be consecutive, multiple choice)

• Gas and electric // 78%
• Telecoms and broadband // 67%
• Water // 71%
• House insurance // 41%
• Mortgage // 35%

EnergySwitching Media Contact

Mike Mills, EnergySwitchng co-founder

info@energyswitching.co.uk